House Rules
Review expectations for property care, quiet hours, safety, smoking, trash, amenities, and guest conduct.
View House RulesReservations
Reservations may be made through the Surfside Life Stays website or through an approved third-party booking platform.
The individual making the reservation must meet the minimum age requirement shown in the property listing, provide accurate contact and payment information, and occupy the property for the duration of the stay.
A reservation is not considered confirmed until the required payment has been successfully processed and a reservation confirmation has been issued.
Rates, minimum-night requirements, fees, availability, and property amenities may vary by home, season, reservation dates, and booking platform.
Property-specific terms: Information shown on the individual property page and in the confirmed reservation becomes part of the booking terms.
Payments
Direct-booking payments are securely processed through Stripe. Reservations made through a third-party booking platform may be processed through that platform's payment system.
The payment amount and schedule will be displayed during booking. Depending on the reservation dates and booking channel, payment may be collected in full or through scheduled installments.
Any remaining balance must be paid by the due date shown in the reservation. Failure to complete a required payment may result in cancellation of the reservation.
Rental rates do not include applicable taxes, cleaning fees, booking fees, pet fees, community charges, or other amounts unless those charges are specifically shown as included.
Payment authorization
By submitting payment information, the guest authorizes the collection of all disclosed reservation charges in accordance with the selected payment schedule.
Cancellations & Reservation Changes
Vacation homes are often reserved well in advance and are removed from availability for the confirmed dates. The following cancellation policy applies unless different terms are expressly stated in the property listing or booking platform.
Cancellation more than 30 days before arrival
When a reservation is canceled more than thirty (30) days before the scheduled arrival date, the reservation deposit is forfeited unless the property is successfully re-rented for the canceled reservation period.
Any additional prepaid rental amounts may be refunded in accordance with the confirmed reservation terms.
Cancellation within 30 days of arrival
Reservations canceled within thirty (30) days of the scheduled arrival date are non-refundable unless the property is successfully re-rented for the canceled reservation period.
If the property is re-rented
Any refund resulting from a replacement reservation will be calculated after the replacement stay has been confirmed and fulfilled.
Differences in rental rate, discounted pricing, unrecovered dates, applicable fees, or administrative costs may be deducted from the refund.
Re-listing a property does not guarantee that it will be re-rented, and Surfside Life Stays cannot guarantee a refund after a guest cancellation.
Reservation changes
Requests to change arrival dates, departure dates, occupancy, or other reservation details are subject to availability, property requirements, and homeowner approval. Rate differences and additional charges may apply.
Reservations generally cannot be transferred from one property to another. A requested property change may be treated as a cancellation of the original reservation and the creation of a new reservation.
Travel protection
Guests are strongly encouraged to obtain travel insurance or another form of travel protection.
Unexpected illness, transportation interruptions, family emergencies, severe weather, and other unforeseen circumstances may not qualify for a refund under the cancellation policy.
Arrival & Departure
Standard Check-In
4:00 PM
Standard Check-Out
10:00 AM
Check-in
Surfside Life Stays uses convenient self-check-in. Most homes use a smart lock. Homes without a smart lock may use a secure lockbox.
Arrival instructions, access information, and any community entry requirements will be sent before the scheduled arrival date, provided that required payments, documents, and guest information have been completed.
Guests should not enter the property before receiving confirmation that it is ready. Early check-in is subject to availability and cannot be guaranteed.
Check-out
Guests must vacate the property by 10:00 AM on the scheduled departure date unless a different time has been approved in writing.
Property-specific departure instructions will be provided during the stay. Detailed guest responsibilities are also addressed in the separate House Rules.
Unauthorized late departures may result in additional charges, particularly when housekeeping or the arrival of the next guest is delayed.
Occupancy
Each vacation home has a maximum occupancy based on available sleeping arrangements, property limitations, insurance requirements, and applicable community or governmental rules.
The total number of overnight guests may not exceed the maximum occupancy shown in the property listing. All guests must be accurately included in the reservation.
The individual named on the reservation is responsible for the property and for the conduct of all occupants and approved visitors during the stay.
Parties, receptions, commercial activities, and events are not permitted unless the property is specifically advertised for such use and written approval has been provided.
Parking & Community Access
Parking capacity and vehicle restrictions vary by property and community. Guests should review the property listing and arrival instructions before traveling.
Some communities may require vehicle registration, parking passes, entry fees, or advance vehicle information.
Unless expressly included in the reservation, community access and parking charges may be the responsibility of the guest.
Boats, trailers, recreational vehicles, motorcycles, golf carts, and oversized vehicles may be restricted at certain properties. Guests should obtain written approval before bringing any vehicle not specifically addressed in the property listing.
Pets
Pets are permitted only at homes specifically identified as pet-friendly and only when they are included in the confirmed reservation.
Pet limits, fees, restrictions, guest responsibilities, and unauthorized-pet charges are addressed in the separate Pet Policy .
Bringing an unauthorized animal into a rental property may result in additional cleaning or damage charges and may constitute a material violation of the reservation terms.
Housekeeping & Starter Supplies
Each home is professionally prepared before the scheduled arrival time.
The cleaning fee covers the standard turnover cleaning performed after departure and does not provide daily housekeeping during the stay.
A starter supply of commonly used household items may be provided for arrival. These supplies are intended as a convenience and may not be sufficient for the entire stay.
Guests should plan to purchase additional paper products, toiletries, cleaning products, laundry supplies, food, beverages, and other personal necessities as needed.
Maintenance, Utilities & Amenities
Guests should report maintenance concerns promptly through the reservation messaging system or the Guest Services contact method provided with the reservation.
Surfside Life Stays will make reasonable efforts to investigate and resolve reported concerns as quickly as circumstances allow.
Guests must provide reasonable access to the property when maintenance, inspection, repair, or emergency service is necessary.
Appliances, heating and cooling equipment, internet service, television service, community amenities, pools, hot tubs, golf carts, elevators, and other features may occasionally experience temporary interruptions or require repair.
Temporary failures, service-provider outages, weather-related interruptions, or amenity closures outside the reasonable control of Surfside Life Stays do not automatically qualify a reservation for relocation, cancellation, or refund.
Construction & Neighborhood Conditions
Vacation communities are active residential and resort areas. Nearby construction, maintenance, landscaping, road work, community events, traffic, noise, or neighboring activity may occur without advance notice.
These conditions are generally outside the control of Surfside Life Stays and do not automatically qualify a guest for cancellation, relocation, compensation, or refund.
Weather, Storms & Evacuations
Coastal weather can change quickly. Rain, wind, extreme temperatures, tropical systems, rip currents, flooding, travel delays, and other weather-related conditions may affect a stay.
Weather forecasts, unfavorable beach conditions, voluntary travel changes, and transportation interruptions do not override the cancellation policy.
When government authorities issue a mandatory evacuation order, guests must follow all official instructions and vacate the property when directed.
Travel protection is strongly encouraged. It may help protect guests against qualifying losses that are not refundable under the rental cancellation policy.
Related Guest Policies
These Rental Policies & Terms address the general booking and occupancy conditions for Surfside Life Stays reservations.
Additional requirements are provided on separate pages so guests can quickly find the information they need.
- House Rules: Guest conduct, property care, quiet hours, smoking, trash, safety, and property-specific expectations.
- Pet Policy: Requirements that apply to reservations with approved pets.
- Rental Agreement: Contractual terms accepted by the responsible guest.
Acceptance of Terms
By completing a reservation, submitting payment, signing or electronically accepting a Rental Agreement, or occupying a Surfside Life Stays property, the responsible guest acknowledges and agrees to:
- These Rental Policies & Terms;
- The property's rates and confirmed booking conditions;
- The House Rules;
- The Pet Policy when applicable;
- The Rental Agreement;
- Property-specific instructions; and
- Applicable community rules and legal requirements.
When a third-party booking platform applies different or additional terms, the platform's confirmed reservation terms may also govern the booking.
Surfside Life Stays may update these general policies periodically. The policies and reservation terms in effect when a reservation is confirmed will apply to that reservation unless otherwise required by law or agreed to in writing.