Accessibility Statement

Surfside Life Stays believes that people of all abilities should be able to access information about our vacation rentals and services. We work to identify and reduce digital barriers and to provide reasonable assistance when website content or functionality is difficult to access.

Accessibility is an ongoing effort. Technology, third-party platforms, and website content change over time, so we regularly evaluate opportunities to improve the user experience.

Our goal is to support generally recognized accessibility practices and to work toward alignment with the Web Content Accessibility Guidelines, commonly known as WCAG.

These guidelines are organized around four core principles: digital content should be perceivable, operable, understandable, and robust. Our accessibility efforts may include:

• Using meaningful page headings and logical content structure.
• Providing descriptive text for meaningful images where supported.
• Maintaining readable text, spacing, and color contrast.
• Supporting keyboard navigation where reasonably possible.
• Using descriptive links and form labels.
• Avoiding unnecessary motion or flashing content.
• Designing responsive pages that remain usable across common screen sizes.

We continue to review website content, navigation, forms, booking tools, images, and other digital features for usability and accessibility. When a barrier is identified, we aim to evaluate the issue and make a reasonable improvement when the content or functionality is within our control.

Accessibility improvements may be made as part of routine website maintenance, page updates, platform changes, content revisions, or feedback received from website users.

Portions of our website and reservation experience may rely on third-party services that Surfside Life Stays does not fully control. These may include Lodgify, payment processors, maps, booking channels, embedded content, social-media services, and links to external websites.

Although we encourage service providers to offer accessible experiences, we cannot guarantee the accessibility of third-party platforms, widgets, documents, applications, or external websites. Accessibility concerns involving a third-party service may need to be addressed by that provider.

Accessibility features vary significantly among independently owned vacation rental properties. A property's website description may not identify every doorway width, stair, threshold, bathroom configuration, parking surface, elevator, or other physical feature.

Guests who require specific physical-access features should contact us before booking so that we can review available property information and help determine whether a rental may be suitable for their needs.

If you experience difficulty accessing website content, completing an inquiry, or reviewing reservation information, please contact us and describe the page, feature, or information you were attempting to access.

We will make reasonable efforts to provide the requested information through an alternative method or format when practicable.

Before making a reservation:
Email [email protected].

For an active reservation:
Message Guest Services through your Lodgify guest portal so the request remains connected to your reservation and can be handled efficiently.

We welcome feedback about the accessibility of our website. When reporting an accessibility issue, please include as much of the following information as possible:

• The webpage address or name of the page involved.
• A description of the content, control, form, or feature that was difficult to use.
• The device, browser, or assistive technology being used, when relevant.
• The information or service you were trying to obtain.
• Your preferred method for receiving a response.

Accessibility feedback may be sent to [email protected]. We will review the concern and respond as promptly as reasonably possible.

We may update this Accessibility Statement as our website, technology, services, and accessibility practices evolve. Revisions will be posted on this page with an updated effective date.