Privacy Policy

The information we collect depends on how you interact with Surfside Life Stays. It may include:

Information You Provide

• Name, email address, telephone number, mailing address, and other contact information.
• Reservation details, travel dates, guest count, property preferences, and special requests.
• Billing address, payment-related details, and transaction information.
• Messages, inquiries, feedback, reviews, and communications sent to Guest Services.
• Information submitted through guest, owner, employment, or general inquiry forms.
• Identification or verification information when reasonably required for reservation, security, fraud-prevention, or legal purposes.

Information Collected Automatically

When you use our website, certain technical information may be collected automatically, including your Internet Protocol address, browser type, device type, operating system, referring page, pages viewed, approximate location, and the date and time of your visit.

Information From Other Sources

We may receive information from booking channels, payment processors, property owners, service providers, marketing partners, or another guest who includes you in a reservation.

We may use personal information to:

• Respond to questions, inquiries, and service requests.
• Process, confirm, manage, modify, or cancel reservations.
• Provide payment confirmations, arrival details, access instructions, and stay-related communications.
• Deliver guest support before, during, and after a stay.
• Coordinate housekeeping, maintenance, inspections, and other reservation-related services.
• Verify identity, reduce fraud, protect properties, and enforce rental policies.
• Maintain business, accounting, tax, insurance, and legal records.
• Improve our website, guest experience, services, communications, and business operations.
• Send promotional communications where permitted and according to your preferences.
• Comply with applicable laws, legal processes, governmental requests, and contractual obligations.

When you request or complete a reservation, we collect and process information necessary to administer the stay. This may include the primary guest's contact information, dates of stay, occupancy, property selected, charges, payments, communications, agreement acceptance, and other details connected to the reservation.

Reservation information may be managed through our property-management and booking systems and may also be exchanged with a booking channel through which the reservation was made.

Payments may be processed by secure third-party payment processors or by the booking channel used to make the reservation. These providers may collect payment-card information, billing details, transaction data, and fraud-prevention information under their own privacy policies.

Surfside Life Stays generally does not directly store complete payment-card numbers on its own website servers. We may retain limited transaction information, such as the payment status, amount, date, card type, or partial account reference, when made available by the processor.

Our website and service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, understand website traffic, improve performance, and support security.

These technologies may include:

• Essential technologies needed for website operation, forms, reservations, and security.
• Preference technologies that remember selections or settings.
• Performance and analytics technologies that help us understand how visitors use the website.
• Marketing technologies that may measure campaign performance where enabled.

You may be able to control cookies through your browser settings or through a cookie-consent tool displayed on the website. Blocking certain cookies may affect website functionality.

We may contact you by email, telephone, text message, booking-platform message, or other communication method regarding an inquiry, reservation, payment, property access, service issue, safety concern, or other stay-related matter.

Transactional and service communications are necessary to administer reservations and may continue even when you have opted out of promotional messages.

Promotional emails may include an unsubscribe option. You may also contact us to update your communication preferences. Unsubscribing from marketing does not remove you from essential reservation, account, safety, or legal communications.

We use third-party providers to support reservations, payments, communications, analytics, maps, website hosting, email, property operations, and other business functions. Depending on the service used, these providers may include:

• Lodgify and related reservation or property-management technology providers.
• Stripe or other authorized payment processors.
• Airbnb, Booking.com, Vrbo, and other booking or distribution channels.
• Google services, such as maps, email, website tools, or analytics where enabled.
• Website hosting, security, communication, customer-service, and form providers.
• Housekeeping, maintenance, inspection, access-control, and other operational vendors.

Each provider may process information under its own privacy policy, contractual obligations, and legal requirements. We encourage you to review the privacy notices of services you use.

We may share personal information in the following circumstances:

• Service providers: With vendors that perform services on our behalf.
• Property operations: With property owners, housekeeping teams, maintenance providers, inspectors, or access-service providers when needed to fulfill a reservation or address a property issue.
• Booking channels: With the platform through which a reservation was made or distributed.
• Legal and safety purposes: When reasonably necessary to comply with law, legal process, governmental requests, protect rights or property, investigate fraud, respond to an emergency, or protect the safety of guests and others.
• Business transactions: In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, subject to appropriate safeguards.
• With your direction or consent: When you ask us to share information or otherwise authorize the disclosure.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. Safeguards may include controlled system access, password protection, secure service providers, encrypted connections where available, and internal access limitations.

No website, email system, electronic transmission, or storage method can be guaranteed to be completely secure. For that reason, we cannot promise absolute security.

Guests should avoid sending complete payment-card numbers, government identification numbers, passwords, or other highly sensitive information through ordinary email or unencrypted messages.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to administer reservations, provide guest support, maintain business and accounting records, comply with tax and legal requirements, resolve disputes, prevent fraud, and enforce agreements.

Retention periods may vary based on the type of information, the relationship involved, legal requirements, contractual obligations, and the systems used to process the information.

Subject to applicable law and appropriate identity verification, you may contact us to request that we:

• Confirm whether we maintain personal information about you.
• Provide access to certain personal information.
• Correct inaccurate or incomplete information.
• Delete certain information when deletion is legally permitted.
• Update your communication preferences or unsubscribe from promotional emails.

Some information may need to be retained for reservations, tax reporting, accounting, fraud-prevention, legal compliance, dispute resolution, or enforcement of agreements. We may also be unable to delete information controlled independently by a booking platform, payment processor, or other third party.

We may request information reasonably necessary to verify your identity and protect personal information before completing a privacy request.

Our website and reservation services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the website.

A parent, guardian, or responsible adult may provide information about minors when reasonably necessary for a family reservation or stay. The adult submitting that information is responsible for having appropriate authority to do so.

Please contact us if you believe a child under 13 has submitted personal information directly to us without appropriate parental involvement.

Our website may link to third-party websites, maps, attractions, restaurants, booking platforms, social-media services, or other external resources. Surfside Life Stays does not control the privacy practices or content of those third parties. Visiting an external site is subject to that site's own privacy policy and terms.

We may update this Privacy Policy periodically to reflect changes in our services, technology, vendors, business practices, or legal obligations. The revised policy will be posted on this page with an updated effective date.

Your continued use of the website or our services after an updated policy is posted is subject to the revised policy, to the extent permitted by law.

For questions about this Privacy Policy, your personal information, or a privacy request, contact:

Surfside Life Stays
Administration
Email: [email protected]
Website: stays.surfsidelifehomes.com