Ocean Lakes FAQ

Ocean Lakes Family Campground is located at the intersection of Highway 17 Business and Highway 544 in Myrtle Beach, South Carolina, just north of Surfside Beach. The resort includes nearly one mile of beachfront.

The airport is approximately five miles from Ocean Lakes. Travel time varies with traffic, especially on Saturdays and during peak summer weeks.

Yes. The gates are open 24 hours a day, and Ocean Lakes provides 24-hour security patrols. The Ocean Lakes Main Gate can be reached at 843-828-4847.

Follow the arrival and access instructions sent by Surfside Life Stays before check-in. Late-arrival procedures can vary by property and by how your vehicle pass or gate access is arranged. If you are actively checking in and cannot access the home, call Guest Services at 843-417-9089.

Yes. All vehicles inside Ocean Lakes must display a valid vehicle pass. The number of passes included, how they are issued, and whether additional passes are available depend on your reservation and property. Review your rental details before arrival.

Ocean Lakes allows visitors, but they must register and obtain a visitor pass. Visitors should know your site number and the name on the reservation. Current visitor fees and entry procedures are set by Ocean Lakes and may change.

Parking at individual homes is limited to the spaces provided at that property. Ocean Lakes has limited overflow parking, but availability is not guaranteed. Please carpool whenever possible and confirm parking capacity before bringing additional vehicles.

Most rideshare and food-delivery drivers must use designated pickup and drop-off areas near the Main Entrance unless they meet Ocean Lakes' vendor insurance and access requirements. Guests should plan to meet the driver at the entrance unless Ocean Lakes authorizes entry.

Authorized taxi companies may be permitted to transport guests directly to their site. Because approved providers can change, ask Ocean Lakes Security for the current list.

Package delivery inside Ocean Lakes is restricted. UPS and FedEx may deliver under certain conditions, while other deliveries may be held at the Main Office Mail Room. Packages should include the recipient's name and site number. Pickup fees, size limits, holding periods, and seasonal procedures may apply.

For a short vacation, we recommend avoiding nonessential deliveries whenever possible.

Surfside Life Stays guests should follow the property-specific check-in instructions sent before arrival. Do not check in at Ocean Lakes Properties unless your confirmation specifically directs you there.

Surfside Life Stays' standard check-in time is 4:00 PM, and standard checkout time is 11:00 AM, unless your reservation states otherwise.

Each home is individually owned and furnished, so amenities vary. Review the property's listing and pre-arrival information for linens, towels, kitchen supplies, Wi-Fi, beach equipment, golf carts, grills, and other included items.

Wi-Fi availability and service quality vary by rental home because annual lease-site owners arrange their own internet service. Check your property's amenity list and arrival instructions for network details.

Golf cart inclusion varies by property. Never assume a golf cart is included unless it is clearly stated in the listing or reservation confirmation. Any included or separately rented golf cart remains subject to Ocean Lakes' registration, age, safety, and operating rules.

Pet policies vary by home. Only bring a pet when the property listing and your reservation specifically allow it. Unauthorized animals may result in additional charges or removal from the property. Service animals are handled in accordance with applicable law.

No. Fireworks, including sparklers, may not be discharged inside Ocean Lakes. Fireworks are also prohibited in designated beach and oceanfront firework-prohibited zones.

Motorcycles may not be operated under power through Ocean Lakes. They may generally be transported to designated parking by trailer or tow vehicle. Confirm current procedures with Ocean Lakes before arrival.

Ocean Lakes does not allow squatted vehicles to operate inside the campground. Designated off-site or overflow parking procedures may apply.

Always rely on official Ocean Lakes policies, posted signs, security instructions, and your Surfside Life Stays rental agreement. Social media groups and unofficial websites may contain outdated or incorrect information.

Ocean Lakes identifies its bathhouses and Recreation Center as shelter options during severe weather. Monitor official weather alerts and follow all instructions from Ocean Lakes Security and local emergency officials.

For a life-threatening emergency, call 911. Ocean Lakes Security and the Main Gate are available 24/7 at 843-828-4847. For rental-related assistance, call Surfside Life Stays Guest Services at 843-417-9089.

Nearby hospitals include:

• South Strand Medical Center — approximately 3 miles away
• Tidelands Waccamaw Community Hospital — approximately 7 miles away
• Grand Strand Medical Center — approximately 10 miles away

Travel times vary. Call 911 for urgent medical emergencies.

• Swim near lifeguards and with a buddy.
• Watch children closely at all times.
• Do not dive headfirst into the surf.
• Do not swim while impaired.
• Ask a lifeguard about current conditions.
• Obey all posted beach flags and warnings.

• Double Red: Water closed to the public; no swimming.
• Red: High hazard from strong surf or currents.
• Yellow: Moderate surf or currents; use extra caution.
• Green: Lower hazard, but normal caution is still required.
• Blue or Purple: Dangerous marine life may be present.

Stay calm and do not fight the current by swimming directly toward shore. Swim parallel to the shoreline until you are out of the current, then angle back toward the beach. If you cannot escape, float, wave, and call for help.

Ocean Lakes operates indoor and outdoor pools, while water-park features and lifeguard coverage may follow seasonal schedules. Hours, closures, and access rules are controlled by Ocean Lakes and should be confirmed during your stay.